Shipping policy

 

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🚚 Shipping Policy

Last updated: 23 July 2025

At PokeVault ZA, we work hard to ensure your order reaches you safely and quickly — whether you’re adding a single rare card or a full vault of collectibles.

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📍 Shipping Within South Africa

We ship nationwide using trusted local couriers. Shipping costs and delivery times are calculated at checkout based on your location.

🕒 Processing Time:

• Orders are processed within 1–2 business days

• You will receive tracking information via email once your order has shipped

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📦 Shipping Options & Rates

Note: Rural or outlying areas may require an additional 1–2 business days for delivery.

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📬 Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this to follow your package’s journey to your door.

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🛑 Delivery Issues

We are not responsible for:

• Incorrect addresses provided at checkout

• Delays caused by courier companies or unforeseen events

• Lost or stolen packages after confirmed delivery

If your parcel is delayed or missing, please contact us at pokevault_za@gmail.com — we’ll do our best to assist.

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🌍 International Shipping

At this time, we only ship within South Africa by default.
If you're located outside of South Africa and would like to place an order, please contact us at pokevault_za@gmail.com to arrange a custom international shipping quote.

Note: Any customs duties, VAT, or import taxes imposed by your country will be the responsibility of the buyer.

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📦 Packaging & Protection

All items are securely packaged using protective sleeves, toploaders, and bubble wrap to ensure your cards and collectibles arrive safely and in mint condition.

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🤝 Questions or Support?

For shipping questions or special requests, contact us at:
📩 pokevault_za@gmail.com