Refund policy

📦 Returns

Due to the collectible nature of our products, all sales are final. However, we will gladly offer a return or exchange in the following situations:

• The item you received is significantly different from what was described.

• You received the wrong item.

To request a return or exchange, please contact us within 7 days of delivery at pokevaultza@gmail.com with:

• Your full name & order number

• Description of the issue

• Clear photos of the item(s)

We’ll review your request and respond within 2 business days.

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💸 Refunds

Once your return is approved and received (if applicable), we will issue a refund to your original payment method within 3–7 business days. You will be notified via email once the refund has been processed.

Please note:

• Shipping fees are non-refundable

• Refunds are only available for issues covered under our return policy

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🔍 Graded Cards & Sealed Products

We do not accept returns for:

• Graded cards (PSA, CGC, etc.) once they’ve been shipped

• Sealed booster packs/boxes that have been opened

• Change of mind or buyer’s remorse

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🚚 Lost or Delayed Deliveries

We ship using trusted local couriers. Once an item leaves our hands, it’s in the care of the courier service. However, if your parcel is significantly delayed or lost, please contact us — we’ll do our best to assist with tracking or filing a claim. Insurance is optional and fees will be applied.

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🤝 Our Commitment

We are a proudly South African store that values honesty, transparency, and community. If something goes wrong, we promise to do what we can to make it right.

For questions or support, email us anytime at:
📩 pokevaultza@gmail.com